Privacy Policy
Plain Language Promise
Privacy policies don't have to be confusing. We've written this in clear, everyday language. If anything is unclear, please use our contact form.
Executive Summary
Quick version: Therapair respects your privacy. We collect only what we need, protect it carefully, and give you control over your information.
✅ What We Do
- • Comply with Australian Privacy Act 1988
- • Secure your data (SSL encryption)
- • Let you stay anonymous (quiz without email)
- • Delete data when you request it
❌ What We Don't Do
- • Sell your information to third parties
- • Share quiz responses with therapists
- • Use data for purposes you haven't agreed to
- • Send spam
What Information We Collect
For Everyone (Website Visitors)
- Automatic: IP address, browser type, device info, pages visited
- Cookies: Session cookies, analytics cookies (Google Analytics)
- Purpose: Improve website, understand usage, fix bugs
For Clients (Matching Quiz Users)
- Optional: Email address (only if you provide it)
- Quiz Responses: Preferences, needs, identity factors, location, urgency
- Sensitive: Mental health needs, identity (LGBTQ+, neurodivergence, cultural background)
- Purpose: Match you with appropriate therapists, send results
For Therapists (Practitioners)
- Public Info: Name, qualifications, AHPRA number, specializations, website
- Provided: Bio, photo, practice details, fees
- Verification: AHPRA registration, professional body membership
- Purpose: Display in directory, enable matching, verify credentials
Mental Health Information: Quiz responses about mental health needs are treated with extra care and heightened security measures.
How We Use Your Information
🎯 Matching Algorithm
Your quiz responses are used to recommend suitable therapists. Therapists don't see your responses unless you choose to contact them.
📧 Communications
Send quiz results, platform updates, respond to inquiries. You can unsubscribe anytime.
📊 Analytics
Understand platform usage, improve features, fix bugs. Aggregated and anonymized.
🛡️ Safety & Compliance
Verify therapist credentials, prevent fraud, comply with legal obligations.
How We Protect Your Information
🔒 Technical Security
- • SSL/TLS encryption (HTTPS)
- • Encrypted data at rest
- • Access controls and authentication
- • Regular security updates
👥 Organizational Security
- • Limited access (need-to-know basis)
- • Staff training on privacy
- • Incident response procedures
- • Third-party provider vetting
Data Breach Response: If a breach occurs that may harm you, we'll notify you within 72 hours and report to the Office of the Australian Information Commissioner (OAIC) as required by law.
Your Privacy Rights
Under Australian Privacy Act 1988, you have the following rights:
Access Your Information
Request a copy of all information we hold about you. Free of charge, provided within 30 days.
Request Access →Correct Your Information
If information is wrong, incomplete, or out-of-date, we'll correct it. Corrections made within 7 days.
Request Correction →Delete Your Information
Request complete deletion of your information. Processed within 7 days (some data may be retained for legal compliance).
Request Deletion →Opt Out of Communications
Unsubscribe from emails anytime. Every email includes an unsubscribe link. Processed immediately.
Unsubscribe →Complain About Privacy Practices
If you believe we've mishandled your information, lodge a complaint. We'll investigate and respond within 30 days.
Lodge Complaint →Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your information:
External Complaints
OAIC: Office of the Australian Information Commissioner
📞 1300 363 992
Last Updated: 13 October 2025 | Version 1.0 | All Legal Documents