Terms and Conditions
Quick Summary
These Terms govern your use of Therapair. We've written them in plain language to be fair and understandable.
For Clients:
- • Use our matching quiz for free
- • Review therapist profiles
- • Contact therapists directly
- • You decide if a therapist is right for you
For Therapists:
- • Participation is voluntary; no listing fee during early access (Therapist Terms)
- • You're responsible for accurate information
- • You can request removal anytime
- • No guarantees of client referrals
What is Therapair?
Therapair is an intelligent therapist-matching platform that connects individuals seeking mental health support with qualified practitioners. We're currently in demo/proof-of-concept phase.
Important: Therapair is a directory and matching service, NOT a healthcare provider. We don't provide therapy, employ therapists, or have clinical relationships with users.
Key Terms You're Agreeing To
Platform Use
You may use Therapair to find therapists or (if you're a practitioner) to be listed. You may not scrape data, misuse the platform, or violate others' rights.
"AS IS" Service
During demo phase, we provide Therapair "as is" without guarantees of perfection, uptime, or complete accuracy. We're testing and improving.
No Endorsement
We do NOT endorse, recommend, or guarantee any therapist's quality or suitability. You're responsible for assessing if a therapist is right for you.
Not an Emergency Service
If you're in crisis, call 000, Lifeline (13 11 14), Beyond Blue (1300 22 4636), or go to your nearest emergency department.
Limitation of Liability
We're not liable for therapy outcomes, therapist actions, information accuracy, or platform issues (beyond what Australian Consumer Law requires).
Dispute Resolution
If you have a complaint, contact us first. We'll attempt to resolve issues through mediation before litigation. Victorian law applies.
Your Rights Under Australian Consumer Law
Nothing in these Terms excludes your rights under Australian Consumer Law.
You have consumer guarantees that cannot be excluded—including services provided with due care and skill, fit for purpose, and within reasonable time. If we fail a major guarantee, you're entitled to cancel and obtain a refund or compensation.
Key Sections
Contact & Questions
Questions about these Terms? Use our contact form.
Response Time: Within 2 business days for acknowledgment, 14 days for full response.
Last Updated: 13 October 2025 | Version 1.0 | All Legal Documents