Trust, safety, and limits

Therapair is built for a sensitive category: mental health and wellbeing. This page states what you can expect from the platform, and what remains your responsibility as a client or provider.

Not for emergencies

Therapair is not a crisis service and is not monitored like a helpline. If you or someone else is at immediate risk, call 000 (Australia) or use a crisis line:

• Lifeline — 13 11 14
• Beyond Blue — 1300 22 4636
• Kids Helpline — 1800 55 1800

Privacy and data

We treat personal information seriously. The full detail is in our privacy policy and legal hub. For access, correction, or deletion requests, use the privacy request form.

Clinical responsibility stays with providers

Therapair may help people explore options and express preferences; it does not assess, diagnose, or triage clinical need. Licensed or registered providers remain responsible for their own intake, consent, scope of practice, and whether a client is a good fit.

No guarantees

We do not guarantee therapeutic outcomes, chemistry between client and therapist, wait times, or a minimum number of enquiries. “Matching” on Therapair means clearer information at first contact — not a promise of results.

Early access and product change

Therapair is in active development. Flows, copy, and features may change as we learn from providers and clients. What you see in a preview or sandbox may not match the final production experience.

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